NanoTech42 CEO will tell how cobots make revolution in call centers at ChatBot Conference
On March 29, Dmytro Arkas, an expert in chatbots, head and cofounder of NanoTech42, will speak within ChatBot Conference.
Speaker’s presentation topic: Chatbots against cobots: launch of cobots on LiveTech platform for professional customer service and online consultation.
It is in three years when 90% of communications between businesses and customers will be conducted using virtual assistants. Modern chatbots are already able to process 80% of users’ requests. But at this stage, they can’t become a full-fledged replacement of human beings. In turn, cobots can independently answer simple questions, analyze conversations, determine the key words and switch a customer to operator only in case of rare requests. They help to increase productivity and decrease operators’ work load.
At the conference, Dmytro Arkas will tell why cobots are much more efficient and beneficial than chatbots.
Key points of speaker’s presentation:
- Why modern chatbots are still unable to replace people in chats?
- What are cobots and how they make revolution in call centers?
- How NanoTech42 has launched cobots on LiveTex platform for professional customer service and online consultation.
Dmytro Arkas is a successful digital entrepreneur, futurologist, leader of Chatbots Community Ukraine, and editor of the Botobusiness magazine. Since 2016, he has held a position of СЕО at NanoTech42 that focuses on the development of intelligent solutions for service and sales automation in all digital communication channels using cobots. The company supports one of the best platforms for professional customer service and online consultation – LiveTex.
The international event, ChatBot Conference, will take place on 29 March at Parus business center.
Registration for the conference is available on the link: chatbotconf.com.ua/en/registration.